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Posts Tagged ‘Visa Rightcliq’

The wait is over.   After announcing this past March that it has designs on becoming a player in the comparison shopping industry and challenging the likes of Google (GOOG) and Pay Pal, Visa’s (V) official marketing push for its Rightcliq online shopping service is underway this week.

The largest credit and debit card brand in the world has an aggressive marketing strategy to push Rightcliq after months of testing the new service.  Visa believes Rightcliq will deliver all of the things that people love about shopping online while improving on the areas of that consumers often complain about the most.

“We talked to a number of consumers and we understand that they think e-commerce is a good experience today, but that there are ways to make it better,” says Charlie Wilson, Visa’s chief of e-commerce.  “Consumers say they want it simpler and easier and more convenient than it is today.  We organized around those principles.”

Visa has identified two key demographic groups among online shoppers that it will focus its Rightcliq marketing on.  The first, which it calls “young trendsetters,” is comprised of shoppers who are regularly on the lookout for the latest and greatest products and spend a good deal of time interacting with others while they do their shopping.  The second, labeled “shopping enthusiasts,” is the trendy fashionista crowd who practically shop for a living and pride themselves on being in the know about what’s hot.

Combined, Visa says this comprises roughly one-fifth of the entire U.S. online shopping community and more than 26 percent of all consumer retail spending on the web.

As part of the marketing push, the company will target these important and influential consumers through a series of ads on some of sites that they frequent the most, DailyCandy.com and Gizmodo.com just to name a few.  Visa will also launch a public relations and publicity campaign focusing on the  publications regular online shoppers read the most. Marketing within social media sites will also be involved, according to Wilson.

The Rightcliq marketing launch follows Visa’s recent $2 billion purchase of CyberSource, the online fraud prevention service that boasts nearly 300,000 global merchants.  Though there’s been no concrete evidence supporting it, there is a thought that somewhere down the line Visa will combine elements of the two in a more diverse offering.

Chances are you’ll start seeing ads for Rightcliq this week, timed appropriately in the heart of the back-to-school shopping period.   Leave us your thoughts and comments regarding how you think Visa will do with this new service.

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Mastercard marketplaceA month to the day that we reported that Visa was entering the e-commerce fold with its trial RightCliq service, here comes MasterCard one-upping them with the launch of a new online shopping mall.

The MasterCard MarketPlace is a joint venture with online personalized shopping specialist NextJump incorporating several different interactive shopping tools, promotions and access to more than 28,000 retailers.  It launched today.

The new service, available to all MasterCard cardholders, uses visitor shopping habits and preferences, which are logged and tracked by NextJump, to compile consumer buying patterns. These patterns then dictate which promotions and special offers are best-suited to each particular visitor.

There are a rolling set of promotions available, which users can secure by logging into the MarketPlace  and retrieving the promo codes for. Shoppers can also defer on promotions for retailers, choosing instead to be notified about similar promotions in the future or even in-store special offerings.

MasterCard asks users to choose which merchants they’d like to receive deals from, meaning shoppers have plenty of control over receiving promotions they want rather than just being the target of widespread offers from various merchants.   Similar to American Express’s Daily Wish discount, the site also features an “Overwhelming Offer” at all times that offers a particular item of limited quantity for a short period of time.

For those concerned about security and safety, MasterCard has eschewed automatic enrollment in the MarketPlace to all its customers and instead requires cardholders to enroll directly on the site. Users also have significant privacy—retailers are not given names or specific contact information for those who enroll.  Instead, merchants are only given access to particular shopper demographics so they can tailor their promotional offerings.

Only time will tell how effective MasterCard’s venture will be in the larger arena of e-commerce. According to several news accounts of the MarketPlace, MasterCard is claiming a pretty high conversion rate already—with one out of every 11 shoppers who receive a promotion notification clicking-through to access it.  Keeping that pace up will certainly be tough once the novelty of the ‘mall’ wears off with shoppers but the success of the MarketPlace could also lead to some upgrades to competitor programs like Visa Rightcliq and similar offerings from American Express.

There are already some solid discounts and promotions on the site, including 15% from Kodak and 50% off at Sephora.  You can learn more an enroll at the main site.

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Visa Throwing Its Hat into the Comparison Shopping RingThough a full public release is probably a few months away, it appears that Visa is getting involved in the comparison shopping industry with a new initiative called Rightcliq, which is currently enrolling some early trial members.

Details are hazy at best right now but based on the Rightcliq terms of service, consumers will be able to use it to store credit card information and shipping addresses for online purchases with various web retailers.  Rightcliq apparently will also let shoppers collect special offers from certain merchants as well and save product information directly from shopping portals.

Prior to this week, the last time we heard much of anything publicly on this new application was back in October.

“[Rightcliq] is an online shopping tool targeted to consumers that assists online shoppers by offering the ability to browse multiple merchants and select items consumers are interested in looking at in one central location, making comparison shopping easier,” Joseph Saunders, Visa’s chairman and CEO, said at the time during a conference call.

Saunders added that Rightcliq would also include an “auto-sell” feature that instantly compiles a shopper’s shipping and payment data for faster checkout and exclusive offers for Visa cardholders.

This kind of payment processing-comparison shopping tool would likely put Rightcliq in direct competition with PayPal, which currently boasts more than 81 million active accounts.  While credit and debit cards are still the most frequently-used forms of payment for online purchases, PayPal is far and away the most popular alternate payment form.  With Google’s and Amazon’s checkout features failing to grab a significant market share or put a dent in PayPal’s slice of the pie, clearly Visa sees an opportunity here and is taking advantage.

Still, analysts believe the company faces an uphill battle in trying to compete, particularly in making Rightcliq as efficient as the well-established PayPal.  Anyone competing with Paypal would need to, at the very least, deliver a service with a large customer base that is cost-effective for retailers to employ, particularly smaller and medium-sized companies.

For now, Rightcliq is in what amounts to a testing phase, gathering user feedback to make tweaks and adjustments in the coming months.  There could, however, be a more formal public announcement on the plan as soon as tomorrow when Visa executives gather in San Francisco for an Investor Day to discuss new products and the company’s financial health.

We’ll keep tracking this story as new developments arise.

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