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Posts Tagged ‘ShopRunner’

Taking a page from the likes of Visa, MasterCard and others that have an electronic wallet in some stage of development or implementation, ShopRunner is using the concept as the cornerstone of a new aggressive expansion plan.

The shipping and online marketplace site has announced that it will roll out its own version of the e-wallet sometime this month.  The company will also soon begin offering consumers the option to sign up for its shipping package on a monthly basis, a move believed by some to be a precursor to an eventual premium service offering next-or same-day shipping that could give ShopRunner an edge over its biggest rival, Amazon Prime.

As with the other digital wallet offerings out there, ShopRunner’s is quite simply designed to make things easier on the consumer.

“A member shouldn’t have to go through multiple steps to complete a checkout process,” says ShopRunner president Mike Golden, who promised that the new tool would debut with a single, unnamed retailer later in July.

The e-wallet uses software developed by ShopRunner to store shoppers’ payment card information, shipping details and billing address to speed up the process of payment transactions.  The feature will initially be offered to retailers free of charge, but Golden says ShopRunner may add fees to the e-wallet feature eventually if sales and conversion rates increase as a result of it.

ShopRunner currently has about 44 retailers offering its services—centered around a program of free two-day shipping on all online orders for $79 annually—and expects that total double by the end of the year.  The company also runs a marketplace-style offering featuring retailers like Lord & Taylor and Toys R Us.

Also coming soon will be the monthly alternative to the $79 annual fee for ShopRunner’s discounted shipping service. By late July or early August, shoppers will be able to choose to sign up for the service on a monthly basis for a fee of $8.95 a month.

“This is a risk for us because some consumers would only use us for the holiday season, but we think that once consumers use our service a couple of times they love it and don’t quit,” Golden says.

While a premium service that would ensure even faster delivery of orders for a higher annual fee is still in the works, ShopRunner will also be launching an iPhone application in the coming weeks that will allow shoppers to scan bar codes in stores and find out if the product is available through the company’s standard two-day shipping program.

Have any thoughts or comments on the expansion efforts over at ShopRunner?  Leave us one below!

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Following in the footsteps of many retailers who are seeking to remain competitive with Amazon, Macy’s is the newest online merchant to roll out a free shipping option for customers.

The new policy, which ships all orders of $99 or more on macys.com for free, officially went into effect yesterday.  Orders that don’t meet the $99 threshold will instead be shipped for a flat fee of $8 according to Macy’s.

“In response to requests from our loyal customers, we are implementing this extremely user-friendly shipping policy that does not require special codes and is available every day of the year, not just during promotional periods or holidays,” says Peter Sachse, the chief marketing officer at Macy’s.  “We think our customers will enjoy the savings and convenience of this special offer.”

The offer is also good on orders of $50 or more in one of Macy’s most popular categories, beauty products.  And while purchases of apparel, jewelry and house wares that fall below the $99 threshold will be subject to the flat fee shipping rate, there are a few other additional restrictions as well.

Free shipping won’t apply to larger, bulkier products such as rugs and furniture that normally call for additional shipping charges anyway.  Products from Coach are excluded too (the only specific brand name to be excluded that we know of), as are items shipped to U.S. territories or APO/FPO addresses.  Customers can not take advantage of the offer on gift wrap charges or gift cards either.

Nevertheless, the parameters of the shipping deal aren’t so restrictive that Macy’s won’t expect to see some benefit from it.

Macy’s move is just the latest in a long line of online retailers who are revamping their shipping offerings to compete with Amazon’s popular Prime package, which charges an annual fee of $79 to subscribers for free standard shipping on all purchases.  One of Macy’s largest competitors, Sears, already offers free shipping on items from Sears.com and Kmart.com for a $79 annual fee.

A number of multi-retailer groups are employing a similar fee-based model for shipping as well. FreeShipping.com, which we’ve covered here on Junkie before, runs a members-only program centered around free shipping from more than 200 different merchants.  And another, ShopRunner, also charges a $79 fee each year for free two-day shipping and free returns with a number of leading retailers.

We expect to see more free and discounted shipping offers coming this year as more companies strive to compete with Amazon’s Prime model.  But what do you think?  Is free shipping really enough of a benefit to keep you online when shopping?  Leave us your thoughts and comments.

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