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Posts Tagged ‘Microsoft’

At a time when online and consumer privacy continues to be a hot-button topic in the corridors of power in Washington, D.C., Microsoft this week announced that it is adding an extra layer of privacy options and protections to the next release of web browser Internet Explorer 9.

The upgraded IE9, which is expected to debut early in 2011, will give users the ability to block third party sites from tracking their web browsing and online behavior.

Microsoft says the new Tracking Protection setting is an effort to even out consumers’ need for privacy and control while still letting them capitalize on the benefits that are out there from sharing their information.

“Consumers understand that they have a relationship with the site they visit directly, whose address is clearly visible to them,” says Peter Cullen, Microsoft’s chief privacy strategist.  “The modern web though means that web sites include content from many other sites as well.  These sites are in position to potentially track consumers, via cookies and other technology mechanisms.  This creates a potential trade-off for those consumers with privacy concerns.”

In a practice that infuriates web users everywhere, many websites that include outside content will let those content providers use tracking devices such as cookies to compile data on each visitor’s browsing behavior.  Many of these providers are actually ad networks that then, in turn, use the collected information to hone their targeted advertisements to consumers.

Tracking Protection on IE9 lets users create specific tracking protection lists that will block web sites from sharing their browsing behavior data with outside entities.  The privacy feature does not, however, directly prevent sites from actually collecting data.  Users will have to choose to enable it.

The Microsoft announcement follows a report published last week by the Federal Trade Commission proposing that consumers should be allowed to quickly and easily opt out of the tracking methods that these ad networks and content providers use.

Of course, in typical DC ying/yang fashion, the Interactive Advertising Bureau responded to the report with serious concern.  The group argued that the Tracking Protection feature in IE9 may block advertisements that generate revenue for internet publishers and thus allow consumers to get more content for free.

Many experts opine that eventually, ad networks will find a way around tools like Tracking Protection, perhaps by simply separating their tracking functions from the actual ads so as to avoid being blocked. The bottom line: even with IE9’s upgrades, the battle will rage on over online privacy.

Leave us your thoughts and comments!

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In news that came as a surprise even to us, Bing Cashback, the cash-back incentive feature that was largely the cornerstone of Microsoft’s (MSFT) online shopping portal, has been shuttered after a little over two years of existence.

The company announced the discontinuation of the shopping service via a blog posting late Friday, citing a lack of interest.

“In lots of ways, this was a great feature…and we were taking some of the advertising revenue and giving it back to customers,” said Yusuf Mehdi, senior vice resident of Microsoft’s Online Audience Business Group in the blog post.  “But after a couple of years of trying, we did not see the broad adoption that we had hoped for.”

The feature was born in May of 2008 under the original name Live Search Cashback. Aimed at attracting shoppers in the ultra-competitive online shopping industry, it awarded consumers rebates anywhere from two to 15 percent when they purchased goods through the Microsoft search engine.

Though more than 1,000 retailers signed on with the service and it did receive fairly good reviews, a consistent stream of shoppers and buzz never truly materialized.  And even those consumers that did participate found a few glitches from time to time with Cashback.

For one, many of the listed prices did not include shipping costs, which made for an unpleasant surprise with certain retailers when a customer would check out.  Users were also required to apply for enrollment in Cashback before they could take advantage of the service and sometimes, rebates took months to arrive in the mail.

Additionally, the rebates were always factored into the final price of all the goods included in Microsoft’s product listings, thus making it seem as though its shopping pages offered much lower prices than competitors.

Cashback will still be available until 9 p.m. PST on July 30th. Users will have one year to redeem any earned rebates and Microsoft will also provide a year of normal customer support for the feature to ensure a smooth transition.

Despite bringing the Cashback era to a close, Microsoft says it is still committed to delivering a solid online shopping experience for users.  The company is currently brainstorming and considering some new ideas for Bing shopping that will benefit both retailers and consumers, said Mehdi in the blog posting.

Leave us your thoughts and comments below!

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Google’s privacy woes continue.

Just a week after we reported that it had been named along with Microsoft (MSFT) and Yahoo (YHOO) in a data-sharing probe by the European Union comes news that Google (GOOG) has been issued a restraining order by an Oregon judge over its handling of sensitive personal information that it may have unlawfully collected.

The order, issued by Oregon District Court Judge Michael Mosman, requires Google to halt the destruction of any data it collected as part of its Street View mapping work, and turn over copies of all the information to the court.   It is believed that some of the data in question may include individual’s emails, files and phone records.

The Street View work entailed the company dispersing all types of vehicles to photograph streets, houses, pedestrian walkways and other landmarks that users would be able to view within the popular Google Maps feature.

However, in a lawsuit filed on behalf of individuals in Oregon and Washington, Vicki Van Valin and Neil Mertz assert that the Google convoys were also actively scanning for wireless networks and potentially collected private data from homes using unsecured Wi-Fi networks as a result of those scans.

Why, you ask, would Google do such a thing?

Well according to Marc Rotenberg, president of the Electronic Privacy Information Center, the neighborhood Street View work is not so much about geographical maps as it is about creating maps of Wi-Fi hot spots that could give Google a strategic advantage over its competitors down the line.

“There’s been a lot of privacy discussion around Street View, but most of it was around the collection of images,” he says.  “The much bigger story will be that Google was mapping the wireless Internet…but it wasn’t telling anyone it was doing that.”

Though this particular case is unfolding within the United States, this is not the first time Google’s Street View work has potentially skirted privacy regulations. German authorities earlier this year requested an audit of data collected in that country by Google during the same process, also compiled from wireless networks without any password protection.   (The company, to date, has not yet complied with German officials’ demand for a hard drive containing information collected by Street View teams.)

Google has gone on record in a blog posting last month admitting that it may have mistakenly collected the Wi-Fi data, and responded to the Oregon filing by arguing that it is unnecessary because the company had already taken measures to secure the information.

But that may not be enough to curb the scrutiny of the U.S. government—U.S. Federal Trade Commission chairman Jon Leibowitz has pledged to take a “very, very close look” at the manner in which Google collects data.

Google’s stock has already dipped more than 20 percent thus far in 2010 and the unfolding drama surrounding Street View and potential Wi-Fi mapping may continue to push shares down even further as news continues to emerge.  We’ll keep tabs on this story and fill you in when we learn more but at the very least, this should once again reinforce the idea that you should be using secure, password-protected wireless networks at home.

After all, you never know who might be snooping around your neighborhood.

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A panel charged with enforcing European Union data protection protocols today levied heavy criticism at a Google (GOOG), Microsoft (MSFT) and Yahoo (YHOO) for continuing to operate search engines that keep personal and individual data longer than provided for under E.U. regulations.

The group, called the Article 29 Working Party and composed of 27 E.U. privacy chiefs, sent a letter to all three search engines Wednesday asking them to appoint external auditors to ensure that their practices regarding user privacy are fulfilling all requirements to keep data anonymous. The advisory group also said it would inquire with the U.S. Federal Trade Commission about investigating the three companies for possible violations of U.S. law as well.

At the heart of the matter are the European Union’s data protection regulations requiring that all search engines must sever all traceable links to individual users after six months.

Microsoft has agreed to comply with the commission’s demand that data be rendered anonymous after six months but is holding fast in its plans to retain cookies and other online session identifiers for a year and a half.  Google, which has approximately 80 percent of the European search market, typically holds onto data for nine months.  Yahoo has pledged to remove parts of each user’s IP address after just 90 days but said it reserves the right to recreate logs at the request of law enforcement.

The Article 29 Working Party called all three methods insufficient and violations of E.U. laws in its letter.

The data at issue includes any kind of information that a user enters into a search engine field.  That data is collected to compile personal profiles of preferences that can help search engines direct ads to users.  Engines claim that they need to keep such data for longer periods of time to ensure that the search process is the most efficient it can be.

The E.U. has pushing for U.S. search engines to shorten the time they retain user information since 2007 and in the few years since, they’ve responded by cutting retention periods down from 18 months in most cases.  To date, and as evidenced by the advisory group’s action, the E.U. is not satisfied with those steps.

This latest development comes along just as Google faces another possible privacy problem regarding data it collected on individuals in Germany and Hong Kong from unsecured WiFi networks while building its Street View photo map archive.  And of course, the E.U. privacy issue comes on the heels of weeks of coverage in the U.S. regarding privacy concerns for Facebook users as well.

If the last few weeks are any indication, online privacy may end up being the biggest tech issue of the summer.  Leave us your thoughts and comments on how you think the E.U.’s demand of American search engines is going to play out. Do you think it will mean stricter regulations on U.S. privacy law as well?

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Give the folks at Microsoft (MSFT) credit. When they say they’re serious about cracking down on click fraud, they really mean it.

Just a few months after taking legal action against a number of hackers and click-fraud perpetrators, the software giant has filed two more lawsuits against parties it claims are now engaged in a whole new form of click fraud that Microsoft has uncovered.

One suit filed in the U.S. District Court for the Western District of Washington charges RedOrbit.com president Eric Ralls and ten others with engaging in click laundering, a term Microsoft has created to describe a new method of boosting the number of ad clicks on a web site. RedOrbit, which at one time was an approved site on Microsoft’s AdCenter network, is accused in the suit of using botnets and “parked sites” to dramatically increase the number of clicks on ads on the RedOrbit site.  Unlike conventional click fraud methods, however, RedOrbit directed click traffic to its own servers, where it could replace traffic reference information with a code to make it appear as though the traffic came directly to the approved RedOrbit page.

“What was at one point thought to be highly or almost impossible to do, we have uncovered it is technically possible to do,” said Richard Boscovich, an attorney in Microsoft’s digital crimes unit. “This is the first time we’ve seen this occur.”

The term “parked sites” refer to web pages with little or no value that generally are composed only of long lists of links.

Microsoft claims it discovered the new phase of click fraud in early 2009 after noticing that hits from RedOrbit.com jumped astronomically—from an average of 75 per day to nearly 10,000. Microsoft appears pretty confident that RedOrbit perpetrated the fraud, since it was the one and only company that stood to profit from the activity the resulted in such a massive increase in clicks.

The second lawsuit covers another case of potential click laundering on sites affiliated with HelloMetro.   Twenty unnamed individuals are cited in the suit and Microsoft hopes to reveal the identities of those involved during the discovery process.  The twin suits could be just the beginning of an aggressive legal strategy by Microsoft to shut down those they believe are guilty of click laundering.

“We believe that although these are the only two cases we’ve identified, based on our traffic quality team, they think it’s a much bigger problem,” said Boscovich, who also noted that the company has already implemented countermeasures to stop any more attempts at click laundering.  What those steps are, however, remain a secret to the general public.  Microsoft’s willingness to pursue legal action against fraudsters should also serve as a deterrent to others who are pursuing fraudulent action on pay-per-click advertising models.

Nevertheless, there is a consensus building among many in the industry that advertising platform operators like Microsoft and Google (GOOG) will need to begin working in tandem to combat click fraud in all forms.  Fraudulent activity continues to grow, causing an increasing mistrust on the part of advertisers in the pay per click model, which would certainly affect the bottom lines of web advertising leaders.

We’ll keep close tabs on these and other click fraud lawsuits. As always, feel free to leave us your thoughts in the comment section below!

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Even though the last year-plus hasn’t been the best of times for them, officials at Yahoo (YHOO) can at least take some solace in this—for the second consecutive month, Yahoo’s search market share has posted an increase, pushing it further ahead of Bing in the latest data on the search industry from comScore.

Yahoo’s share in April jumped to 17.7 percent from 16.9 percent the month before, while Microsoft’s (MSFT) Bing saw a miniscule increase of 11.7 to 11.8 percent.  Google (GOOG) remains the king of search but actually saw a slight decrease in its search share last month, falling to 64.4 percent from 65.1 percent in March.

So with two straight months of increases in U.S. search share, is it possible that Yahoo is poised for a comeback that will eventually threaten Google’s dominance?  Not so fast.

The increases are largely being attributed to a host of new features that were recently added on Yahoo. Most notably, the addition of Yahoo News slideshows contributed more than 150 million searches to April’s data that were absent the previous month. Another 50 million or so search queries were the result of some new changes to Yahoo Finance as well, which allowed comScore to track even more search activity.

Some analysts contend that these new features have artificially inflated Yahoo’s search data for April, and thus aren’t putting much stock in any talk of a Yahoo turnaround.

“We believe these newer queries are generally of lower overall quality than traditional queries in search boxes or within toolbars and likely have different user intent,” said Doug Anmuth, an analyst with Barclays Capital.

Yahoo executives predicted as recently as last month that the company’s search share would build here in the second quarter to reverse a slide that started in early 2009.  However, those tracking the data assert that if you take away the searches attributed to those new features, Yahoo’s total search share hasn’t really changed much at all.

The latest round of search share data comes on the heels of a number of new developments in recent months.  Most notably was the ten-year agreement that now has Bing powering searches on Yahoo’s domains with the overall goal of challenging Google’s through what is essentially a tag-team of its nearest competitors.

The data on search shares also comes the same week as Bing announcement that it has expanded its shopping offerings and has “socialized” the Bing online shopping experience.  If Yahoo benefitted from a bump in searches as a result of its new features last month, you can be sure that Bing is likely to see some increases of its own next month as well, as more users take advantage of the interactive Bing shopping tools now available.

So it would appear that those of you pulling for Yahoo to climb back into contention for search dominance in the U.S. will have to pull a little harder.  Nevertheless, we’ll keep tabs on how all 3 of the major search giants are doing, particularly as Google and Bing continue building their e-commerce components.

As always, leave us a comment!

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Awhile back we put together a blog for merchants with suggestions on how to add video to your e-commerce site, noting how video can be a real shopping asset that helps you separate yourself from the competition.

Well, the Home Shopping Network (HSNI) has taken the concept of video on a shopping site even further, adding a high-definition stream of its TV channel right on its shopping site!

This feature has been running 24/7 on HSN.com since August, and it might just be the only hi-def complimentary shopping video component out there on the web.  And while the typical merchant does not have a TV channel backing them up, HSN’s usage of hi-def video certainly provides retailers with a great  example of how to employ cutting-edge technology to enhance a user’s shopping experience.

Powering HSN’s hi-def feed is Silverlight, Microsoft’s (MSFT) answer to Adobe (ADBE) Flash.  It’s a rich internet application that significantly enhances banners and videos on a website.  The stream took about four months to get up and running but it compliments HSN’s other video and rich media (such as Flash applications and Windows Media Files) featured throughout the site quite nicely.

Silverlight was chosen by HSN specifically because of its smooth streaming high definition video experience.  This despite the fact that Flash has a significantly (95 percent) higher adoption rate in North American than Silverlight (25 percent), according to industry research.  Microsoft itself estimates that Silverlight is only installed on about 60 percent of internet browsers worldwide. Quite simply, less computers have Silverlight installed on them than Flash these days, which could be a problem down the line if HSN hopes to continue attracting users to the hi-def feature.

HSN stayed the course with Silverlight, nonetheless, because it believed it was the superior product. Company officials really liked that Silverlight can automatically detect a user’s bandwidth and adjust the bitrate speed for the video stream accordingly based on the visitor’s web connection.

But they also realized they needed to streamline the set-up process for users who needed Silverlight, which to that point was complicated and difficult to understand.  HSN worked with Microsoft to make downloading the Silverlight plug-in very easy for first-time users, with clear and easy-to-understand instructions and while adding the HSN logo for added piece of mind.

The result, once a user has Silverlight downloaded and running, is crystal-clear video and sound that users can rely on to make the most informed shopping decisions possible.   Even die-hard HSN fans that miss programming can catch up on it with the new feature.  And while HSN isn’t forthcoming with how much the new features costs or what kind of traffic it’s bringing in, being the first hi-def video stream in the e-commerce world can’t be bad for business.

If you’re a merchant who wants to try adding video to your site or you want to upgrade your current video content to high-definition, we suggest you head over to HSN’s site and take a look.
Leave us your thoughts and comments below.

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In the same week that Facebook celebrates yet again surpassing Google as the most-trafficked website in the U.S., many of its 400 million registered users are dealing with a cyber attack being disguised as an email from the social networking giant.   It’s yet another new example of the diverse and potent threat that botnets and other cyber criminals pose to everyday online users.

Millions of emails have been delivered to Facebook users this week as part of the spam run, according to McAfee, which caught wind of the attack through customers running its security software.  These messages, which appear to come from Facebook with a “spoofed” return address (help@facebook.com or customer@facebook.com) that seems legitimate as well, informs the recipient that their Facebook password has been reset and that they must download the email’s attachment to secure a new password.

Just to make the message seem even more real, the hackers have included a “Thanks, Your Facebook” closing at the end.  It’s grammatically and technically incorrect but it sure sounds nice, right?

In reality, that attachment that allegedly holds your new Facebook password is really a Trojan horse virus that will infect an individual’s computer without any visible warning signs.  This particular Trojan strain is believed to include malware, rogue anti-virus programs and a password-theft program, along with the potential to steal or corrupt sensitive data stored on a computer.

Analysts believe the spam run originated from two botnets, called Cutwail and Rustock.  Botnets, groups of hacker-controlled computers used for malicious activity, are increasingly becoming the biggest perpetrators of online fraud.  The stealth manner in which botnets infect computers and their ability to avoid anti-virus programs also make them the source of much consternation on the part of security experts trying to trace and shutter them.  This latest attack comes just a few weeks after Microsoft filed a lawsuit against another huge botnet called Waledac.

For the record, no reputable website would ever automatically reset a user’s password and then send them a new one in an email.  Most computer users are smart enough to realize this and spot a fraudulent email such as this one when it arrives in their inbox.  The sheer scope of this spam run, however, makes it likely that more than a few people have been duped and are now running high-jacked machines.

If you come across one of these emails, and a few of us have this week here at Junkie, it should immediately be deleted.  Don’t even open it.   Don’t send it to your spam folder.  Just delete it. Even if you have anti-virus and spam protections running on your computer, you must still remain diligent in paying attention to what messages are coming into your email accounts at any given time.

Remember, it’s ultimately on you to keep your computer clean and free of cyber attacks.  As always, leave us your thoughts and comments below.

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With reported production problems apparently in the rear view mirror, Apple is set to unveil its latest tech toy.   The company has announced that the Wi-Fi version of the hotly anticipated iPad will be available starting April 3rd, all but guaranteeing that it will dominate all the retail and relevant tech headlines in the month of April.

The April 3rd release date is only a few days later than what was originally planned, and every major tech analyst from Wall Street to Silicon Valley is chomping at the bit to get their hands on what many believe will change the tablet PC forever.  Originally slated for release in late March, there had been rumors circulating that issues with the iPad screen and other manufacturing issues were arising.

Yet no one really believes that a delayed release date will hurt initial sales or kill any of the buzz associated with the iPad. To wit, Apple’s stock price jumped today despite the announcement of the delay.

Anyone with easy Wi-Fi access can get a crack at the first version of the iPad, with orders being taken starting March 12 at Apple online stores.  Prices will vary between $499 and $699.   The Wi-Fi + 3G version, expected to be coveted by Apple’s AT&T subscribers, will be available later in the month for between $629-$829, all dependant on whether the consumer wants a 16, 32 or 64 GB version.

One central question that remains is just how many models Apple will make available to the public.  Some believe the company will intentionally stick to a low volume early on, creating scarcity and driving up both demand and buzz on the item even further.

The first versions will debut a dozen apps specifically designed for the iPad, including the iBookstore, which will directly compete with Amazon’s Kindle-ready e-books but will not be compatible with e-books already out there.  Adobe Flash will not be available but most of the other 150,000 or so applications currently for use on the iPhone will eventually be available on the iPad as well.  We covered the pluses and minuses of the iPad back in January so you can learn more about its features there.

Despite all the excitement coming out with the announcement of the iPad release, we DID find at least one person who doesn’t think it’s that big of a deal. Microsoft’s Bill Gates chimed in by saying: “It’s a nice reader, but there’s nothing on the iPad I look at and say, ‘Oh, I wish Microsoft had done it’.”

It remains to be seen if the general public will share his sentiments.

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Arguing that its technology is being stolen and vowing to defend its patents, Apple yesterday filed lawsuits against HTC Corp., a smart phone manufacturer used by a number of third parties, most notably Google and Microsoft.  The suit represents the latest legal battle in what is quickly becoming an even more crowded and competitive wireless industry.

At issue are a total of 20 patents governing various smart phone and mobile technologies.  Apple filed suit on half of those patents with a federal court in Delaware, with the other ten being covered in another suit with the U.S. International Trade Commission.  The suits address both hardware and software, as well as touch-screen control and scrolling features, and aims to ban the sale of Google’s Nexus One phone and Microsoft’s Windows mobile devices, both manufactured by Taiwan-based HTC.

HTC was a virtual unknown in the smart phone market until just recently with its support for the Android mobile operating system.  It was the first company to unveil a Google phone and has enjoyed success with its Hero model, sold through Sprint Nextel, and the Droid Eris, available from Verizon, as well as its featured Google and Microsoft phones.

Patent suits and legal action are not all that rare in the tech industry.  Apple sued Nokia back in December, claiming the company hand infringed on several iPhone patents.  In February, Kodak sued both Apple and Blackberry manufacturer Research in Motion, asserting that their smart phones illegally employed Kodak’s digital imaging technology for  cameras.  Generally, such suits fly under the radar as lawyers on both sides battle it out in court away from the spotlight.

This time however, Apple came out with guns blazing, issuing a press release featuring some tough talk from CEO Steve Jobs.  Analysts believe this larger-than-usual media push regarding the legal action is evidence that Apple views HTC’s alleged infringements as a serious threat.

Apple claims they’re simply defending their intellectual property.

“We can sit by and watch competitors steal our patented inventions, or we can do something about it. We’ve decided to do something about it,” Jobs said in a statement.  “We think competition is healthy, but competitors should create their own original technology, not steal ours.”

Even though Apple’s iPhone continues to hold the top spot among smart phones, the marketplace has tightened in the last year or so as more manufacturers and vendors introduce their own models.  Android, in particular, has seen remarkable growth, accounting for 3.9 percent of the smart phone operating system market in 2009 after only 0.5 percent the year before.

While HTC has churned out a number of smart phones to compete with the iPhone, the very recent release Google’s Nexus One phone likely was what caught Apple’s attention and led to the current legal action.  Like the iPhone, the Nexus One offers a host of applications, GPS and a touch screen. Some experts claim that Apple’s aggressive legal action is a means of slowing down HTC’s growth in theindustry while still others believe this could just be the beginning of a larger strategy to keep hold of its place atop the smart phone market.

The case before the International Trade Commission will proceed first, a standard move in this type of action involving technology because the ITC tends to arrive at decisions much faster than the country’s federal courts.  Perhaps more importantly though, and a fact certainly not lost on Apple, is that the ITC has the power to ban a product from being introduced into the U.S. completely, meaning that if Apple wins, the phones HTC has produced to compete with the iPhone may never see shelves in the U.S. again.

We’ll keep track of this story as it unfolds in the coming months.   As always, leave us your comments below!

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