September 15, 2010 – SkillNet, a leading provider of customer-engagement solutions to international retail, telecom, and government agencies, today announced a new technology partnership with hybris, a leading multichannel commerce software vendor. This systems implementation relationship further expands the range of vendor-agnostic technology solutions and services SkillNet offers, especially in the domain of Ecommerce.
The Internet has always been integral to revenue generation for B2C and B2B businesses, and it is now rapidly evolving into a mechanism for consistently engaging with the customer. Ecommerce platforms as a consequence have to also double up as tools to initiate and maintain an ongoing dialog with the customer. Multi-locational transactions and internationalization are now need-to-have features. There is no longer talk of multichannel integration, but of how one channel can seamlessly function as any other. The prolific use of the mobile phone is posing additional challenges to Ecommerce vendors: consumers now use mobile Internet for shopping, research and networking. In this new virtual world, transactions and interactions occur everywhere and all the time, forcing businesses to constantly adapt and evolve, which in turn has raised the bar on feature-expectations of new generation Ecommerce platforms.
“In our experience that spans over eighty Ecommerce projects, we repeatedly have had to extend and enhance functionality to accommodate business requirements. We have been on the lookout for Ecommerce vendors that can deliver richer product-features and integration-readiness. Our search ended with hybris, and we intend to actively promote their ‘Everything’s Connected’ multichannel Ecommerce solutions in our sales outreaches,” says Praveen Pahwa, VP Multichannel Solutions at SkillNet. SkillNet’s goal is to introduce hybris’ superior technology to not just prospects, but existing customers as well.
hybris provides a complete multichannel commerce software solution that integrates content, commerce and cross-channel sales to help retailers, manufacturers and other business to create a unified and seamless experience for their customers.
“We value our relationships very highly,” says Carsten Thoma, COO hybris Group and president hybris U.S. “We are delighted to be partnering with such a significant name in the consulting and technology services market as SkillNet whose solutions have helped worldwide retailers transform their user experiences. Partnering with hybris will enable its customers to maintain a leading edge in the ever-evolving Ecommerce ecosystem where transactions and interactions occur everywhere and all the time.”
The partnership with hybris marks a major milestone in SkillNet’s endeavor over the years to empower its clients to stay customer-centric with innovative technology. For more information on the Skillnet-hybris relationship, please visit www.skillnetinc.com or www.hybris.com
About hybris
hybris is a leading vendor of next generation agile multichannel commerce software. Its clear vision about the need for consistency, coordination and personalization of information across all channels and throughout all phases of the customer lifecycle has resulted in the development of an integrated, agile solution which supports the industrialization and automation of operational marketing and sales processes. It is spearheading innovation in this field, enabling businesses to communicate and sell across all channels in a consistent and effective way.
Established in 1997, hybris has a proven track record of profitability and growth, with ambitious expansion plans for the future. Headquartered in Munich, it has offices in the U.S., UK, Netherlands, Switzerland, Austria and Sweden. Its international presence is extended via a dedicated network of business and technology partners across Europe and the U.S. It has over 200 customers worldwide running more than 1,500 websites “powered by hybris”. Customers are global brands from retail and manufacturing industries, including: Toys ‘R’ Us, Adidas, Pirelli, TRIA Beauty, Vitamin Research Products, Conrad, Norgren, Lufthansa, Reebok, Grundfos, Demag, Sika, Bunzl UK & Ireland, Phonak, Waterstone’s and Rexel.
