It may not be one of the sexier components of any e-commerce operation, but the fact remains that having solid and accurate customer data information in order to maintain clear lines of communications with your shoppers is a must in this day and age. The question then becomes, are you one of the haves or [...]
Archive for the ‘Merchant Tips’ Category
Merchant Tips: Is Contact Data Accuracy Hurting Your Business?
Posted in Ecommerce, Merchant Tips, tagged customer contact information, customer databases, customer service, Experian, Experian QAS on July 25, 2011 | Leave a Comment »
Merchant Tips: A Lesson in How NOT to Treat Your Customers
Posted in Ecommerce, Merchant Tips, Online Shopping, tagged DecorMyEyes.com, e-commerce customer service, Vitaly Borker on May 17, 2011 | Leave a Comment »
As seasoned online shoppers, we’ve seen our fair share of terrible customer service practices over the years. Still, we’d never encountered anything so bad that it results in legal action and jail time. That is, until now. We’ve learned from the U.S. attorney’s office in Manhattan that Vitaly Borker, the owner and operator of the [...]
MERCHANT TIPS: AmEx OPEN, Facebook Team Up with Contest for Small Businesses
Posted in Merchant Tips, tagged American Express, AmEx OPEN, Facebook Big Break for Small Business, Facebook Commerce, small business contests on April 26, 2011 | Leave a Comment »
If you’re a small or mid-sized retailer looking for first-hand help in marketing and expanding your social networking presence, now there’s a unique opportunity for you to do just that thanks to Facebook and OPEN, the small business arm of American Express. The two have teamed up to roll out “Facebook Big Break for Small [...]
New Report Reveals Serious Flaws in Electronic Payment Systems
Posted in Ecommerce, General News / Technology, Merchant Tips, Online Shopping, tagged Amazon, Buy.com, Google Checkout, online security, payment processing, Payment processing security, PayPal on April 15, 2011 | 2 Comments »
A new study out this week by researchers at Indiana University casts some serious doubts over the security protocols used by many leading online payment systems and e-commerce sites, raising concerns that the industry could be facing a dangerous fraud threat in the very near future as a result. The report, “How to Shop for [...]
Merchant Tips: Videos Within Ads Help Catch the Eye of Consumers
Posted in Ecommerce, Merchant Tips, tagged Merchant Tips, online retail advertising, Retail tips, Unicast, video advertising on March 1, 2011 | 2 Comments »
It should go without saying that retailers must always be looking into new ways to enhance their marketing and advertising efforts. The landscape of online advertising changes so frequently that only those individuals that stay ahead of the curve can truly be assured of making sure they’re crafting the most effective message. Now, a new [...]
Constant Contact Expands Capabilities with Bantam Acquisition
Posted in Ecommerce, Merchant Tips, Retail, Uncategorized, tagged Bantam Live, Constant Contact, digital marketing, email marketing, retail marketing on February 28, 2011 | Leave a Comment »
E-mail marketing leader Constant Contact announced that it has put the finishing touches on an acquisition of Bantam Live, a leading contact management and social CRM provider. The purchase should substantially add to the email marketing capabilities that Constant Contact provides already to more than 400,000 businesses and small organizations. Bantam Live, based in New [...]
Increases in E-commerce Tech Spending Expected this Year
Posted in Ecommerce, Merchant Tips, tagged 2011 Online Retail Technology Investment Outlook, e-commerce investment, e-commerce strategies, e-tail investment, Forrester Research on February 1, 2011 | 1 Comment »
If you’re an e-tailer, what do you do to build on an enormously successful year in 2010? You boost investment in your technology infrastructure, at least according to a new survey from Forrester Research. According to Forrester’s 2011 Online Retail Technology Investment Outlook, 62 percent of e-tailers intend to either increase, or significantly increase, their [...]
More Mobile Customers Using Phones to Access Retailer Emails
Posted in General News / Technology, Merchant Tips, tagged Android, Blackberry, iPad, iPhone, Knotice, mobile email, mobile email trends, Palm, Windows Phone on January 13, 2011 | 1 Comment »
As if you needed more evidence that mobile phone usage has become a dominant force in our daily lives, a new study reveals that one out of every five promotional and/or marketing emails that retailers send out is accessed on a mobile device and that iPhone users are the most voracious mobile e-mail readers out [...]



